Agency Management Services Tailored To Fit Your Operation and Objectives

For those healthcare providers using our agency management services, we partner with each hospital to design and deploy a program that meets their specific operational requirements and contingent workforce strategy. The key optional elements of our agency management services include:

• Strategic sourcing of agencies to achieve client-defined pricing, service level and minimum skills requirements goals
• Ongoing management of agency contracts
• Ongoing management of agency relationships
• Continuous measurement of agency performance and contract compliance
• Ongoing visibility into contract utilization metrics
• Recurring onsite agency audits
• Development and/or management of internal resource pools (IRP)
• Facilitation of other managed service provider (MSP) services as required by hospital (including screening, interviewing, and orientation of agency staff)

Our approach to agency management services is predicated on the fact that hospitals typically work with multiple staffing agencies to meet their traveler and per-diem nursing, allied, and non-clinical needs. In order to ensure that every agency is performing at the highest level in this multi-vendor environment, it is critical to deploy an agency management approach and VMS technology that continually enables and promotes the highest possible performance from each agency participating in the program. It is equally critical to continually ensure that the hospital does not become reliant on any poorly-performing staffing agency.